Privacy Policy

Last Updated: [November 10, 2025]

Introduction

Your privacy is important to Croofluid (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [ Croofluid], interact with our services, make a purchase, or contact us.

By using our website or services, you agree to this Privacy Policy and consent to the processing of your personal information as described herein.

If you have any questions, please contact us at services@croofluid.com.

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1. Information We Collect

We collect personal information from you in the following ways:

A. Information You Provide
• Contact details (name, email address, phone number, shipping and billing address)
• Account information (login credentials, preferences, saved addresses)
• Order and payment details (cart contents, purchase history, shipping information, payment method)
• Customer support interactions (messages, feedback, warranty requests)
• Marketing preferences (newsletter subscriptions, survey responses)

B. Information Collected Automatically
When you visit our site, we may automatically collect:
• Device information (browser type, IP address, operating system)
• Website usage data (pages visited, items viewed, referring URLs, time spent)
• Location data (general or approximate, based on IP)

C. Information from Third Parties
We may receive information from:
• Our e-commerce platform Shopify (for account and order management)
• Payment processors (e.g., PayPal, Shopfiy payment)
• Logistics and shipping providers
• Social media platforms (if you log in or interact through them)

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2. How We Use Your Information

We use your personal information to:
• Process and fulfill your orders
• Communicate with you about your purchases, returns, and account updates
• Provide customer support and warranty service
• Improve our website, products, and services
• Send marketing messages (with your consent)
• Conduct analytics and research to enhance user experience
• Comply with legal obligations and prevent fraud

You may opt out of marketing emails anytime by clicking “unsubscribe” at the bottom of our emails or contacting us directly.

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3. Cookies and Tracking Technologies

We use cookies and similar tools to:
• Keep items in your shopping cart
• Remember your preferences and login details
• Analyze website performance and user behavior
• Deliver relevant marketing and promotions

You can disable cookies in your browser settings, but some website features may not function properly.

We use Google Analytics and Meta Pixel to help us understand visitor behavior. You can learn more about how Google collects and processes data at
www.google.com/policies/privacy/partners/.

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4. How We Share Your Information

We do not sell your personal information.
We may share data with trusted partners only as needed to operate our business, including:
• E-commerce and hosting providers (Shopify)
• Payment processors (PayPal, Stripe, Shopfiy paymentetc.)
• Shipping and logistics partners (for order delivery)
• Customer service tools (for chat or support)
• Analytics and marketing partners (Google, Meta)

We may also disclose information when required by law or to protect our legal rights.

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5. Security and Data Retention

We use reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, alteration, or disclosure.

We retain information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

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6. International Data Transfers

As a global brand, we may store and process information outside your country of residence, including in the United States or other regions where our partners operate.
We take reasonable measures to ensure your data is handled securely and in compliance with applicable privacy laws.
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7. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent for marketing communications
To exercise your rights, please contact us at services@croofluid.com.
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8. Children’s Privacy
Our website and services are not directed to individuals under the age of 16.
We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us to remove it.
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9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or policies of these third parties. We recommend reviewing their privacy statements before providing any information.
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10. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website with a “Last Updated” date. Continued use of our services after changes take effect cons