FAQS

FAQ (Frequently Asked Questions)

1. When will I receive my order?
After placing your order, we process it as soon as payment is confirmed and stock is verified. Delivery time depends on your location, the selected shipping method, and customs clearance. Tracking numbers will be provided once your order ships. 

2. Do I need to pay import duties or taxes?
Yes. Import duties, VAT/GST, or other customs fees may apply in your country or region and are usually not included in the checkout price. These fees are generally collected by the courier or customs upon delivery. Please check your local customs regulations before ordering. 

3. Can I change my shipping address?
You can update your shipping address before the order is shipped by contacting our customer support at services@croofluid.com. Once the order is shipped, the address cannot be changed. 

4. What is the return/refund process?
You can request a full refund before your order is shipped. For returns, exchanges, and shipping policies after delivery, please refer to our Return & Refund Policy page or contact customer support for instructions. 

5. Are the products safe?
Yes. Our products are designed to meet safety and quality standards. For example, the First Ferrofluid Headphones:

• The ferrofluid is sealed in a PET container and is non-toxic.

• Products come with a one-year warranty, with optional two-year extended warranty available at authorized service centers. 

6. What about product weight and comfort?
The headphones weigh approximately 595 g and feature dense memory foam cushions and an adjustable headband for optimal comfort and even pressure distribution. 

7. How can I track my order?
Order status updates, production progress, and shipping notifications will be sent to your email. You can also log into your account or visit the guest order page to track your order in real time. 

8. What if the product is sold out?
If a product shows “Sold Out” or “Unavailable,” it means the current stock is depleted. You may leave your contact information, and we will notify you once the item is restocked. 

9. What payment methods do you accept?
We accept major online payment methods, including credit/debit cards and digital wallets. Multi-currency support (e.g., USD) is available, and the system will show options based on your location. 

10. What if I have other questions or need help?
You can reach out via our Contact Us page on the website or email services@croofluid.com, and our support team will assist you promptly.